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Conduit Direct

Anthony Richards and Associates (Pty) Ltd ("ARA") is a dynamic, state-of-the-art call centre and credit recovery business which serves a distinguished list of blue chip clients. ARA aims to actively rehabilitate outstanding accounts, while providing first-rate customer service to enable account holders to continue as customers of their clients.

ARA’s services include First Party Recovery and Customer Relationship Management, Third Party Recoveries and Rehabilitation, Outbound Sales campaigns, Track and Trace, and a Customer Help Line and Info Service. The Call Centre services all areas across South Africa, as well as Botswana, Namibia, Lesotho and Swaziland.

Transqua Administrative Services (Pty) Ltd ("Transqua") (housed within the CRIH group) provides Inbound Call Centre capacity and Administration Services in relation to insurance policies sold by or on behalf of blue chip retail clients.  Transqua’s services extend to the management of regulatory requirements and administration of claims. 


“Communication is the real work of leadership.”
Nitin Nohria